Everything you need to know
Frequently Asked Questions
Which Glass Girl ritual is right for me?
✨ Choose the Contour Strap for a reusable, adjustable evening face ritual. Choose the Eye + Lip Ritual Set when you want a hydrating self-care moment for the delicate eye and lip areas. You can also pair them for a complete wind-down routine.
How do I use the Contour Strap?
💗 Begin with clean, dry skin. Position the open section beneath your chin, fasten the strap over your head and adjust it until it feels snug and comfortable. Start with a shorter session and build it into your routine at your own pace.
How do I use the Eye + Lip Ritual Set?
🫧 Apply the masks to clean, dry skin, relax while they sit in place, then remove and gently pat in any remaining essence. Use each mask once and follow the directions on the packaging.
How much is delivery and how long does it take?
🚚 Standard delivery within South Africa is R89.99. Please allow 8–11 business days for your order to arrive after dispatch. We’ll email your tracking details as soon as they’re available.
Can I return my order?
📦 If something isn’t right, please contact us as soon as possible. For hygiene reasons, opened or used personal-care products may not be eligible for return unless they are faulty or not as described. Please read our Returns & Refunds policy for full details.
How can I contact Glass Girl?
💌 Email us at glassgirlsupport@gmail.com. Please include your order number when asking about an existing order so we can help you faster.