Terms of service

Terms of Service

Last updated: August 2026

Welcome to Glass Girl. These Terms of Service govern your access to and use of our website and the purchase of products from us.

By accessing our website, placing an order or purchasing a product from Glass Girl, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

Nothing in these Terms is intended to limit, exclude or waive any rights that you may have under applicable South African consumer protection law.

1. About Glass Girl

Glass Girl operates an online store offering beauty, wellness and personal-care products.

For any questions, support requests or concerns, you can contact us at:

Email: [INSERT CUSTOMER SUPPORT EMAIL]

2. Eligibility and Use of Our Website

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement; or

  • You have the consent and involvement of a parent or legal guardian where required by law.

  • The information you provide to us is accurate and complete.

  • You will not use our website for any unlawful, fraudulent or unauthorised purpose.

We may refuse service, cancel orders or restrict access to our website where reasonably necessary and subject to applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However:

  • Product colours may appear differently depending on your screen or device.

  • Packaging, appearance or product details may occasionally differ from images shown on the website.

  • We do not guarantee that every product description or image will be completely free from errors.

We reserve the right to correct errors, inaccuracies or omissions and to update product information where necessary.

Nothing in this section affects your rights where goods supplied to you are materially different from what was represented or fail to meet the standards required by South African law.

4. Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change prices at any time before an order is placed. The price charged for your order will generally be the price displayed at the time of checkout, subject to correction of genuine errors.

Payment must be successfully authorised before an order can be processed.

If a pricing or technical error results in an incorrect price being displayed, we may contact you before processing the order. Where permitted by law, we may cancel an order affected by an obvious and genuine error and provide an appropriate refund.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted or dispatched. We may need to verify payment, stock availability, delivery information or other relevant details before processing the order.

A binding agreement will generally be formed when we accept and process your order, subject to applicable South African law.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • Payment cannot be authorised;

  • Incorrect or incomplete information was provided;

  • There is a genuine pricing or technical error;

  • We reasonably suspect fraud or unlawful activity; or

  • Cancellation is otherwise permitted by applicable law.

If we cancel an order after payment has been received, we will provide a refund where required.

6. Shipping and Delivery

Delivery times displayed on our website are estimates unless expressly stated otherwise.

While we will make reasonable efforts to deliver your order within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including courier delays, public holidays, weather conditions or other unforeseen events.

You are responsible for providing a correct and complete delivery address and contact information.

If an order is returned to us because of an incorrect address provided by you or because delivery could not reasonably be completed, additional delivery charges may apply before the order can be resent.

Your statutory rights regarding late delivery or non-delivery remain unaffected.

7. Returns, Refunds and Defective Products

Our Return and Refund Policy forms part of these Terms of Service.

Please review our Return and Refund Policy before making a purchase.

Where goods are defective, unsafe, not of acceptable quality or otherwise fail to comply with applicable South African consumer protection law, you may have rights to a repair, replacement or refund.

Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008, including the implied warranty of quality where applicable.

8. Cancellations and Cooling-Off Rights

Certain online purchases and transactions may be subject to statutory cancellation or cooling-off rights under South African law.

Where applicable, consumers may have rights under the Electronic Communications and Transactions Act 25 of 2002, the Consumer Protection Act 68 of 2008, or other applicable legislation.

Any cancellation request will be handled in accordance with the applicable law and our Return and Refund Policy.

9. Product Use and Disclaimer

Our products are intended to be used only as directed.

You should read all product instructions, warnings and other relevant information before use.

Our beauty and personal-care products are not intended to diagnose, treat, cure or prevent any medical condition unless expressly stated otherwise.

Results may vary between individuals. Any testimonials, reviews, before-and-after images or examples of results shown on our website are individual experiences and are not a guarantee that you will achieve the same results.

To the extent permitted by law, Glass Girl will not be responsible for problems resulting from misuse of a product, use contrary to instructions, unauthorised modification or use in circumstances for which the product was not intended.

Nothing in this section limits liability that cannot legally be excluded or limited under South African law.

10. Intellectual Property

All content on our website, including but not limited to:

  • The Glass Girl name and branding;

  • Logos;

  • Product descriptions;

  • Text;

  • Images;

  • Graphics;

  • Videos;

  • Website designs; and

  • Other original content,

is owned by or licensed to Glass Girl and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell or exploit our content without our prior written permission, except where permitted by law.

11. User Content and Reviews

If you submit a review, photograph, testimonial, comment or other content to us, you confirm that you have the right to submit that content.

You grant Glass Girl a non-exclusive, royalty-free licence to use, reproduce, display and share that content for legitimate business and marketing purposes, subject to applicable law.

We may remove content that is unlawful, misleading, offensive, fraudulent or otherwise inappropriate.

12. Privacy and Personal Information

Your personal information will be handled in accordance with our Privacy Policy and applicable South African data protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable.

By using our website and placing an order, you acknowledge that we may process your personal information as described in our Privacy Policy.

13. Third-Party Services

Our website may use or link to third-party services, including payment providers, delivery providers, social media platforms or other service providers.

These third-party services may have their own terms, conditions and privacy policies. We are not responsible for the content, availability or practices of third-party services, except where responsibility cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by South African law, Glass Girl will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable South African consumer protection legislation.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on our website with a revised “Last updated” date.

Any changes will apply from the date they are published, except where applicable law requires otherwise.

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or your use of our website will be handled in accordance with applicable South African law.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Glass Girl
Email: glassgirlsupport@gmail.com