Shipping Policy

Last updated: 31 August 2026

Thank you for shopping with Glass Girl. This Shipping Policy explains how we process and deliver orders across South Africa. A standard delivery fee of R89.99 applies to orders delivered within South Africa and is shown at checkout.

1. Delivery Time

Orders from Glass Girl are generally delivered within 8–11 business days after your order has been processed and dispatched.

Business days are Monday to Friday and exclude weekends and public holidays.

Please note that delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier operations and other circumstances.

2. Our Delivery Partner

We use Aramex Door-to-Door delivery services to deliver orders to our customers.

Once your order has been dispatched, you may receive tracking information where available.

Delivery is made to the delivery address provided by you during checkout.

3. Order Processing

Orders are processed before being dispatched for delivery.

Processing times may vary depending on order volumes, product availability and other operational factors. Processing time is separate from the estimated 8–11 business day delivery period, unless otherwise stated.

We will make reasonable efforts to process and dispatch orders as efficiently as possible.

4. Delivery Delays

While we make reasonable efforts to ensure that orders are delivered within the estimated timeframe, delays may occasionally occur.

Delays may result from circumstances including:

• Courier or logistics delays;

• High order volumes;

• Public holidays or weekends;

• Severe weather or other events outside reasonable control;

• Incorrect or incomplete delivery information;

• Difficulties contacting the recipient;

• Remote or outlying delivery locations; or

• Other unforeseen circumstances.

Glass Girl will not be liable for delays caused by circumstances outside of our reasonable control, including delays caused by third-party courier or logistics providers.

However, this does not limit or exclude any rights you may have under applicable South African consumer protection law. If an order is not delivered within an agreed or reasonable period, you may have rights and remedies available under South African law.

5. Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address and contact details provided at checkout are accurate and complete.

Glass Girl cannot be held responsible for delivery delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address or because delivery could not reasonably be completed due to customer-provided information, additional delivery charges may apply before the order can be resent.

6. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may attempt to contact you or arrange another delivery in accordance with its delivery procedures.

Please ensure that someone is available to receive the parcel where required and that the contact details provided with your order are correct.

If a parcel is returned to us after unsuccessful delivery attempts, we will contact you regarding the available options.

7. Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active or update after dispatch.

Tracking updates are provided by the courier, and Glass Girl cannot guarantee the accuracy or timing of third-party tracking updates.

8. Lost or Damaged Parcels

If your order appears to be lost or arrives damaged, please contact us as soon as possible at:

Email: glassgirlsupport@gmail.com

Please include your order number and, where applicable, photographs of any damage.

We will investigate the matter and work with the relevant delivery provider to resolve the issue. Nothing in this policy limits your rights under applicable South African consumer protection law.

9. Delivery Areas

Glass Girl currently delivers to addresses within South Africa, unless otherwise stated on our website.

Certain remote or outlying areas may experience longer delivery times.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

Glass Girl
Email: glassgirlsupport@gmail.com