Refund policy

RETURNS & REFUNDS

Last updated: 1 September 2026

We want you to feel confident shopping with GlassGirl™. This policy applies to the Glass Girl™ Contour Strap and Glass Girl™ Eye + Lip Ritual Set and does not limit any rights you have under South African law.

ELIGIBLE ONLINE PURCHASE CANCELLATIONS

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an eligible online purchase without giving a reason within seven days after receiving the goods. Please email glassgirlsupport@gmail.com within that period and include your order number.

The product must be returned with all supplied items and packaging. You are responsible for the direct cost of returning an unwanted product unless the product is defective, incorrect or not as described.

HYGIENE-SENSITIVE PRODUCTS

For health and hygiene reasons, opened, used or worn personal-care products may not be eligible for an unwanted-item return where the product cannot reasonably be resold or returned by its nature. This includes opened Eye + Lip masks and a Contour Strap that has been worn. This does not remove your rights where goods are defective, unsafe, incorrect or not as described.

DEFECTIVE, DAMAGED OR INCORRECT GOODS

Please inspect your order when it arrives. If an item is defective, unsafe, damaged in transit, incorrect or materially different from its description, contact us promptly with your order number and clear photographs where possible.

Qualifying defective goods are protected by the Consumer Protection Act. Within six months after delivery, you may be entitled to a repair, replacement or refund, as applicable. For an accepted qualifying defect, GlassGirl™ will arrange or cover reasonable return delivery costs.

RETURN PROCESS

1. Email glassgirlsupport@gmail.com with your order number and reason for the return.
2. Wait for return instructions before sending the product.
3. Package the item securely and include all supplied components.

Please do not send returns without first contacting us.

REFUNDS

Approved refunds are made to the original payment method. Processing times may vary depending on your bank or payment provider. Original delivery charges are not normally refunded for an unwanted-item return, but will be refunded where required for an accepted faulty, incorrect or misdescribed order.

NON-RETURNABLE ITEMS

We cannot accept used items, opened hygiene-sensitive products, gift cards or products damaged through misuse, except where your statutory rights apply.

CONTACT

For return or refund assistance, email glassgirlsupport@gmail.com.